Video Script (Video Length: 3:35)
This video series, in its entirety, provides a brief primer on Collaborative Intelligence for business executives and other business leaders. The first two videos described what it is and how it can be applied to business operations.
This video will describe how the rise of Collaborative Intelligence, which I will abbreviate as CI, will affect different aspects of your organization.
The rise of Collaborative Intelligence will impact most aspects of your business. The magnitudes of the impacts will vary, but there will be impacts.
Existing business processes will be impacted significantly by Collaborative Intelligence, as the first two videos in this series demonstrated.
A company’s existing mix of skills will also be impacted significantly. As the first video in this series demonstrated, effective collaboration between humans and intelligent machines will require new skill sets that enable humans to help intelligent machines perform better and to help humans benefit as much as possible from the work of intelligent machines.
Business strategy will also be impacted in a significant way, but not to the same degree as business processes and the skills required to execute the processes efficiently and effectively.
Just as the rise of the personal computer and the rise of the internet impacted every business—and therefore its business and product strategies—so too will the rise of intelligent machines and collaborative intelligence.
As the examples shown in the second video in this series highlighted, new product and service development will be impacted significantly by CI, as will the products and services themselves.
Many new AI- and CI-driven products and services are already in the market, such as GitHub’s Copilot™, which generates computer code in real time based on a developer’s comment lines or code stubs. Many more are coming to the market very soon, such as Be My Eyes’ Virtual Volunteer™, a mobile app that uses ChatGPT-4’s visual input capability to provide context and understanding for people with vision problems.
The changes to business processes, workflows, and skills mix will require staffing mix and many team and organizational structures to change in response. Depending on existing staff capabilities and structures, such changes may be significant.
Readying and adapting the organization to the rise of CI will present several challenges for organizational leaders, including managing the transformation itself. But two related challenges must be met first: ensuring company executives do not focus on replacing humans with intelligent machines, as that would negate many of the potential benefits of collaborative intelligence and violate its spirit, and that companies are able to allay the fear among employees that “AI is coming for my job.”
Finally, an organization’s culture will need to change to realize the many benefits of CI. How much it needs to change will depend on the culture that exists today.
The most important thing to remember is that, throughout our history, every technology humans adopted helped us achieve our goals, from the first stone tools to the latest mobile phones. CI is no different. Even though some technologies in this category have human-like capabilities, they are not human. The rise of CI should enhance human agency, not diminish it.
Although this was only a high-level overview, I am hopeful you will agree that CI will have dramatic business impacts.
Thank you for watching.
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